Terms and Conditions
Hotel Gran Chalet Soreghes
Please read the following booking rules carefully. Every booking, upon confirmation, has the value of a contract according to current Italian legislation. The contract is binding for the person making the booking and for all other subjects mentioned in it.
Booking
You can send a request for availability from our website or by email. Alternatively, you can make an online booking by following the instructions available on our website https://www.hotelsoreghes.com/. Online booking is to be considered confirmed and binding for the parties only after the confirmation email from the Hotel and the payment of the deposit. Telephone or written bookings are confirmed only upon payment of the deposit within the indicated terms and receipt of confirmation from the hotel. Confirmation of the booking implies acceptance of our cancellation and deposit terms.
Deposit and Payment
The deposit, equal to 30% of the total price of the stay (excluding city taxes and optional services), can be paid by bank transfer or by credit card (prepaid cards, rechargeable cards, and American Express are not accepted). 48 hours before arrival (meaning the start time of check-in), the total amount of the stay will be charged to the card. In the case of last-minute bookings or bookings made within 2 days before check-in, the full amount of the stay will be charged.
In the case of payment by bank transfer, proof of payment must be sent by email no later than 3 days after receiving the confirmation email. If the deposit is not paid, the booking will be officially cancelled.
As provided by Article 1385 of the Civil Code, it will not be refunded in case of cancellation or no-show.
For payments by bank transfer, please find the details below:
Account Holder: ALPENROYAL S.R.L.
Bank Account / IBAN: IT52U0585634600102571141790
Payment Reason: deposit_ first and last name booking_ check-in date
A copy of the payment order stating the CRO/reference number must be sent to
Pre-authorization
At the time of booking confirmation, even in the case of payment of the deposit by bank transfer, it is mandatory to provide the hotel with a credit card to guarantee the entire booking. Hotel Grand Chalet Soreghes (Alpenroyal srl) reserves the right to check the validity of the credit card provided by the customer within 20 days before arrival by requesting a pre-authorization equal to the cost of the entire stay from the card network. With the pre-authorization, Alpenroyal srl guarantees the temporary availability of the total amount of the stay to ensure that the credit card is valid. The pre-authorization will expire automatically after 20 days from the request date and the amount will be automatically released. In the case of an unsuccessful pre-authorization, the customer will be notified, and if there is no response, the booking will be cancelled. In this case, the hotel will have no obligation toward the customer.
Extension of Stay
Extending your stay requires an additional booking and is subject to availability and/or rate changes.
Booking Changes
To make changes to your booking, please contact the reception staff, who will do their best to accommodate your request. In case of moving the booking to a period with a higher price than the amount paid, the customer is required to pay the difference.
City Tax
Prices do not include the city tax. The city tax is a contribution to the protection and development of our region's cultural and natural heritage.
Children
For infants aged 0 to 24 months, the stay costs €40 per day and includes a cot/crib in the room with their parents. From 24 months, the standard price list (adults) applies to children as well.
Cancellation Policy
You can cancel your booking by sending a communication to the email address
In case of cancellation made within 30 days prior to the arrival date, the deposit paid will not be refunded, but a voucher equal to the deposit paid will be issued, valid for one year from issuance. The voucher can be used at the time of paying the balance for future stays, which must therefore take place within one year.
Cancellations made within 14 days prior to arrival will result in the loss of the deposit, which will be retained by the hotel without any right to refund or issuance of a voucher.
In case of cancellations made within 48 hours prior to arrival (meaning check-in time) or in case of a no-show (failure to arrive within check-in time), the full amount of the stay will be charged as a penalty.
In case of no-show, the booked rooms will be considered free and resold. The guest – or travel agency – will not be entitled to any refund. We recommend taking out travel insurance covering cancellation, regarding whose validity and/or conditions the hotel cannot be held responsible.
- ONLINE PORTALS
If the booking is made through an online portal (such as booking.com), the rates and cancellation policy specified on the respective portals apply. - "STAY PACKAGE" / "LAST MINUTE AND PROMOTIONS"
These are non-cancellable and non-refundable, and in case of no-show, the full cost of the stay will be charged.
Arrival / Departure
Rooms/suites will be available from around 2:30 PM on the day of arrival. For arrivals after 9:00 PM, we kindly ask guests to inform us in advance.
On the day of departure, rooms must be vacated by 10:00 AM. If this does not happen, an extra night will be charged.
Late check-out is available on request and, subject to availability, incurs a surcharge.
All our rooms and suites are non-smoking.
Force Majeure
Management declines all responsibility for disruptions caused by lack of supplies, accidental equipment failures, or other causes of force majeure. We decline all responsibility for damages caused by other guests, weather events, natural disasters, epidemics, illnesses, and theft.
Additional Services
- Room service with extra charge
- Parking space inside the covered shared area €15.00 per day
- Private individual garage €30.00 per day
Four-Legged Friends
Dogs are allowed with a surcharge of €20.00 per day, provided they are covered by third-party liability insurance. In this regard, the booking will be valid only if a copy of the insurance policy is sent. Pets are not allowed into the restaurant, bar, or wellness area. Furthermore, your 4-legged friend cannot be left alone in the room (except in a suitable closed carrier).
Hotel Arrival and Check-In
Upon arrival at the hotel, guests must present an identity document for each person (including minors), even in the case of self-check-in.
At check-in, guests are required to settle the total amount of the stay in advance. Bank transfers and cashier's checks are not accepted. Cash payments cannot exceed the limits set by Italian law.
At check-in, a pre-authorization of €500.00 will also be requested on the credit card provided at booking or another card indicated by the customer, as a deposit for extras (e.g., minibar) or damage compensation. This pre-authorization will be released at check-out upon settlement of any extras used by the customer.
SPA Treatments and Cancellation Policy
Access is allowed during opening hours.
Access is included in the room rate for 1 hour per day and by reservation.
Minimum age for access: 16 years.
For paid treatments and services, we recommend booking in advance.
Punctuality for confirmed appointments is recommended. In case of delay, the treatment session will be reduced accordingly with no refund possible.
Every reservation at our spa must be confirmed through our booking system. Payment is made by credit card or cash at the lobby bar, or through our SimpleBook application.
In case of non-use or lack of timely cancellation of wellness treatments (at least 24 hours in advance), 100% of the price will be charged.
No deductions from the total price are made for unused services included in weekly packages.
Gym
Access is allowed during opening hours.
Access is allowed only to adults with a medical certificate or self-certification of good health.
Valuables
The hotel is NOT responsible for any deterioration, destruction, or theft of items brought into the hotel by guests.
For any further requests, please do not hesitate to contact us at the following email address:
Our staff is always at your disposal for any request.
The Management
